Using Benefits

Q: How do I activate prepaid benefits?

A: The benefits are automatically activated in the beneficiary's projected year of high school graduation. Graduating seniors should receive a letter by March of their year of graduation, followed by an ID card by April. If these documents have not been received, please call Customer Service at 1-800-552-4723 to request them.

Q: The beneficiary is starting college before his or her projected enrollment year. How do I activate program benefits?

A: The contract may be utilized up to three years prior to the projected enrollment date if the child graduates from high school early. The account owner must provide written notice to the program at least 180 days prior to the new matriculation date and bring the contract current at the time the date is advanced. Please call Customer Service at 1-800-552-4723 to activate the matriculation process.

Q: The beneficiary is not starting college immediately after his or her high school graduation. What should I do?

A: You need not do a thing. The account stays current for 10 years from the date of graduation and may be extended by written request. The 10-year period is extended by time spent in active-duty military service. Program benefit depletion will not begin until the Program is billed by a postsecondary institution.

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