Payment Information

Q: I don't have the coupon for my monthly payment. What should I do?

A: You may call Customer Service at 1-800-552-GRAD (4723) to request a replacement coupon book. Payments may be sent to us at P.O. Box 31088, Tampa, Florida 33631-3088. Checks sent without a coupon should identify the account number(s) for which payment is intended.

Q: I'm not the account owner. May I contribute to a child's account?

A: Anyone may contribute to a child's account. For posting purposes, the contributor should have the account number for which the payment is intended.

Q: I would like to pay my account in full. How may I get the account balance?

A: Account balances and payoff amounts can be obtained by accessing our Automated Information System or our Customer Service department by calling 1-800-552-GRAD (4723) and pressing prompt 2.

Q: May I have payments automatically withdrawn from my savings or checking account?

A: Yes. Please call Customer Service at 1-800-552-GRAD (4723) to request the necessary paperwork.

Q: May I have payments payroll deducted?

A: Please check with your payroll or personnel office to determine whether payroll deduction is available.

Q: As an employer, how do I initiate payroll deduction for my employees?

A: Please call Customer Service at 1-800-552-GRAD (4723) to establish payroll deduction accounts.

Q: May I pay multiple accounts with one check?

A: Yes. Please write the account numbers to which the payment applies on the check.

Q: I am changing banks/credit unions and have my monthly payments withdrawn from my account. How do I change the account for automatic payment?

A: Please call Customer Service at 1-800-552-GRAD (4723).

Q: What is considered a late payment?

A: Monthly payments are due on the 20th of each month. A late fee of $10 is assessed for each payment received more than 15 days from the due date. The late fee will be charged for each month a payment is late.

Q: At what point will the Board terminate a contract for nonpayment?

A: An account is considered "delinquent" if a payment has not been received within 30 days of the due date. Account owners have 180 days from notice of delinquency to bring account payments current. If the account owner is unable to bring the payments current within 210 days of the original due date, the contract will be terminated. Upon contract termination, the account owner will receive a refund of money paid into the program, minus a cancellation fee of $50 or 50 percent of the monies paid into the plan, whichever amount is less, and minus any outstanding late and non-sufficient fund fees. (This cancellation fee is waived if the account owner holds the contract for more than two years.)

(Back to Main FAQ Page)